Something huge happened in the AI space this summer. A major breakthrough in the way a machine can understand and generate human language, that took the AI community by surprise. OpenAI released its latest large-scale natural language model called GPT-3. I’ve talked about natural language models, GPT-3 and its Customer Support implications in this article
This time OpenAI decided not to open-source the model, like they did previously with GPT-2. Instead they provided it as an API service. Currently, the API is in private beta and access is restricted to a limited number of developers. I applied for access right after the release. This week, and 4 months later, I was finally accepted into the private beta program.
After a few days of playing with the API, I couldn’t be more excited about its potential in Customer Support in particular, and natural language tasks in general.
I will go through a few initial examples below, but first let’s discuss how it works and how it’s different from other AIs.